Terms
Terms, in plain words.
Who we are, how prices, cancelling and refunds work, what support you get, and what is yours.
Last updated October 8, 2026.
Who we are
Front Counter AI is a service of Front Counter Inc., Modesto, California.
Mail: 931 10th Street #156, Modesto, CA 95354.
Prices
Every price is on our Prices page. Nothing is charged until you say go. Then a person sends you an invoice or a card payment link.
Month to month
Monthly services are month to month; Reviews and Listings needs 30 days' notice. Cancel by text or email, and service runs to the end of the month you paid for.
Refunds
One-time work: a full refund if you stop after the first working session; after that you keep what is built.
Support
Text, email or Sam. A person answers within one business day, Monday to Friday, 8 to 5 Pacific. A site that is down is fixed the same business day.
To reach a person: ask Sam, or leave your number on the contact page.
A person calls you back within the hour, Monday to Friday, 8 to 5 Pacific; otherwise by 9 the next business morning.
What is yours
Your website, domain, Google listing, ad account, call recordings and playbook are yours. To stay on our servers a site needs Hosting and Care; if you leave, we hand you the files and help you move it.
Recorded calls
Calls answered by an AI Receptionist we run are recorded, and every caller hears this first: "I am an AI assistant, and this call is recorded."
AI subscriptions
Claude, Gemini or ChatGPT is billed to you by the provider, in your name.
Your data
What we keep and how to have it deleted is on our Privacy page. We never sell it.
If this page changes
The date at the top changes with it.